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Equipment Repairs/Replacements

Amatrol Equipment Repairs & Replacements | Having Issues? Let Us Help!

Equipment Repair Process

Step 1. Gather the following product information prior to contacting Amatrol:

  • Product Name and Part Number
  • Serial Number
  • Date of Purchase
  • Exact problem and error message if applicable

Step 2. Contact Amatrol Customer Service

A technician will assist you in determining if the repair/problem can be solved over the phone or if the unit needs to be returned to Amatrol for a repair.

Address: Amatrol, Inc, 2400 Centennial Blvd, Jeffersonville, IN 47130 USA
Phone: 812.288.8285
Phone: 800.264.8285
Fax: 812.288.1584
Online: Contact Us

Step 3. If the equipment requires shipment to Amatrol, obtain a tracking / authorization number.

Include this with your equipment:

Authorization number (RGA#) will be assigned.
Return the equipment to:
RGA# ______
2400 Centennial Boulevard
Jeffersonville, IN 47130

Replacement Parts

Please contact Amatrol Customer Service for replacement parts or curriculum.

Phone: 812.288.8285
Phone: 800.264.8285 (US & Canada)

Ordering Instructions:

  • Orders under $50.00 require a $15.00 processing fee
  • Prices do not include shipping charges
  • Actual Shipping charges will be invoiced
  • Purchase orders should be mailed, emailed or FAX
  • Next day rush delivery add 20% plus shipping
  • Allow 10 working days for delivery if item is in stock
  • Delivery estimates will be provided on a case-by-case basis for items not in stock

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