Conflict Resolution eLearning Course | Listening Skills for Conflict Management

eLearning Course: MXPD102

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Amatrol’s Conflict Resolution eLearning Courseware (MXPD102) acknowledges and defines conflict in the workplace. Learners develop effective strategies that are often used to manage it. The course teaches learners how to identify sources of conflict and how to categorize the conflict as positive or negative which impacts how they handle it. Conflict Resolution focuses on the key contribution listening makes and the skills and strategies needed to minimize the negative effects of conflict.

Learning Topics

Understanding Conflict
Sources of Conflict
Signs of Positive and Negative Conflict
Advanced Listening Skills for Conflict Management
Empathic Listening
Conflict Management Strategies
Steps to Successful Collaboration
How to Overcome Resistance to Collaboration

Teach Conflict Resolution Skills
Interactive eLearning

What is Conflict?

People tend to avoid conflict, yet we use conflict to find out the truth, and we entertain ourselves with fictionalized conflict. Conflict arises when we think – or perhaps more often feel – that others are taking action to prevent us from attaining a goal, or when others are challenging our beliefs. Conflict can arise between individuals or between groups.

Is Conflict Good or Bad?

Conflict is not considered a good word to most of us. After all, it is a word we use to describe wars. We are taught from an early age that we should not have conflicts with our parents or teachers. Most of us try to avoid conflict entirely, but positive conflict can exist.

Multimedia Curriculum Features for Conflict Resolution eLearning

Amatrol’s peerless interactive multimedia curriculum utilizes text with voiceovers, pictures, videos, stunning 3D animations, and interactive quizzes and reviews that engage learners in theoretical knowledge and concepts. This thorough, detailed curriculum begins with the basics and advances to complex concepts. Through partnerships with key industry leaders and leading educators, Amatrol developed the right balance of knowledge to train learners to work in their chosen field.